1. Information We Collect

We collect information you voluntarily provide when requesting a consultation, estimate, service, callback, survey, or other home-related assistance. This may include your name, email address, telephone number, property address or location, preferred appointment details, project requirements, and any other information you choose to provide. We may also collect limited technical information, such as browser type, device category, IP address, and referring page, when you use our website.

2. How We Use Your Information

Your information is used to respond to enquiries, understand your home service requirements, prepare estimates, schedule consultations or site visits, coordinate service appointments, provide requested services, process payments where applicable, manage warranties, communicate about ongoing projects, and provide customer support. Where you have given permission, we may also use your information to send service updates, newsletters, promotions, or other relevant communications.

3. Property and Project Information

When you request home services, we may collect information about your property and project, including its location, measurements, photographs, service requirements, preferred materials, project specifications, and related notes. This information is used only as reasonably necessary to evaluate, plan, quote, schedule, and complete the requested services.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain essential website functions, remember certain preferences, improve navigation, and understand how visitors use our services. Necessary cookies may be required for certain website features to operate correctly. Where applicable, non-essential analytics or preference cookies may be disabled through your browser or available cookie controls.

5. Information Sharing

We do not sell or rent your personal information. We may share information with trusted service providers and contractors when reasonably necessary to provide requested services, schedule appointments, process payments, deliver communications, provide website functionality, or support business operations. Service providers are expected to handle information only for authorized purposes and in accordance with applicable confidentiality and security requirements.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. Information transmitted through our website may be protected using encryption, while access to stored information is limited to authorized personnel and service providers who require it for legitimate business purposes.

7. Payment Information

Where payments are accepted through the website or in connection with our services, payment information may be processed by authorized payment providers. We do not retain complete payment card details when such information is handled directly by third-party payment processors. Payment-related information may be retained as necessary for transaction records, accounting, fraud prevention, and legal or regulatory requirements.

8. Communications and Marketing

We may contact you regarding enquiries, estimates, appointments, projects, payments, warranties, service requests, or other communications necessary to provide our services. Promotional communications will be sent only where permitted by applicable law or where you have provided the appropriate consent. You may opt out of non-essential marketing communications at any time.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain business and transaction records, provide services, resolve disputes, enforce agreements, and comply with legal or regulatory obligations. When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of.

10. Your Privacy Rights

Depending on applicable law, you may have the right to request access to personal information we hold about you, ask that inaccurate information be corrected, request deletion of certain information, object to or restrict certain uses of your information, withdraw consent where processing is based on consent, or request a copy of your information in a suitable format.

11. Children's Privacy

Our website and home services are intended for adults and are not directed toward children. We do not knowingly collect personal information from children without appropriate authorization. If we become aware that personal information has been collected from a child improperly, we will take reasonable steps to delete it.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, mapping services, scheduling platforms, payment providers, or other external services. These third parties operate under their own privacy policies and terms. We are not responsible for the privacy practices or content of websites and services that we do not control.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features, legal requirements, or privacy practices. Any updated version will be made available through this website. Your continued use of the website after an update may be subject to the revised policy.

14. Privacy Enquiries

If you have questions about this Privacy Policy, the information we collect, or how your personal information is handled, you may contact the appropriate privacy support channel associated with this website.